About Joanna
Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of professional experience and the NCPS credential. She focuses on clear, practical support for people facing stress, anxiety, grief and low self-esteem. Joanna works in a straightforward way and aims to make the first steps less daunting for anyone looking for help.
Her approach begins with listening carefully to each person's story. Sessions are shaped around the client's needs, goals and everyday life.
Background and approach
Joanna helps people talk through traumatic experiences, cope with major life changes, and build confidence and better day-to-day routines. She uses a mix of well-known therapy methods that match the problem at hand. That can include short-term strategies to manage anxious thinking and longer conversations about early relationships that still affect you now.
Joanna explains options plainly and checks in regularly to see what is working. People who prefer a respectful, compassionate tone may find her style helpful. Joanna aims to create a calm space for honest conversation and practical steps forward.
She encourages small changes that add up over time. If you are unsure what to expect, she asks simple questions first and then helps you set clear, realistic goals. Joanna supports people across a wide range of concerns, including LGBT-related matters, and will adapt her way of working to suit each person.
What Joanna works with
Everything Joanna lists, in their own terms. LGBT is the reason Joanna is listed here; the rest shows what else Joanna works with.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Coping with life changes
- Compassion fatigue
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Anger management
- Career difficulties
- Depression
- ADHD
- Aging and geriatric issues
- Attachment issues
- Blended family issues
- Caregiver issues and stress
- Communication problems
- Coping with natural or human-caused disaster
- Divorce and separation
- Emptiness
- Family problems
- Forgiveness
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counselling
- Isolation / loneliness
- Jealousy
- Life purpose
- Midlife crisis
- Veteran and Armed Forces Issues
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Social anxiety and phobia
- Women's issues
- Young adult issues
Approaches Joanna lists
- Client-Centred Therapy
- Cognitive Behavioural Therapy (CBT)
- Emotionally-Focused Therapy (EFT)
- Eye Movement Desensitization and Reprocessing (EMDR)
- Psychodynamic Therapy
Listing an approach is not evidence of training in it. This directory copies what each counsellor names and does not check training records.
How Joanna uses different therapy methods online
Client-Centred Therapy focuses on building a trusting, non-judgemental relationship and following what matters most to the person in front of her; it helps when someone needs steady support and a clearer sense of their own priorities. Cognitive Behavioural Therapy, or CBT, looks at the links between thoughts, feelings and behaviour and offers practical exercises to reduce anxiety or lift low mood. Emotionally-Focused Therapy helps people understand and change patterns in close relationships by naming emotions and trying new ways of responding.Choosing the right approach is a collaborative process. Joanna will talk with you about your goals and preferences, try methods that suit your situation, and adjust the plan as you go. The emphasis is on finding what feels helpful rather than on applying a single technique from the start.
Session formats are not specified in the biography, so please confirm available options before booking. Online work can make it easier to fit sessions into a busy life, for example by reducing travel time or allowing a shorter check-in during a lunch break. It can also let people use a quieter environment or avoid being on camera when they prefer. Registered or accredited professionals, including therapists, can use these methods to work effectively with many common concerns.
Questions people ask about Joanna
What concerns can Joanna help with?
She works with stress, anxiety, trauma and abuse, self-esteem and coping with life changes, among other issues listed in her profile.
What is her therapy style like?
Joanna uses a compassionate, client-centred style that prioritises listening and practical steps. She tailors conversations and techniques to each person's needs.
How much experience does she have?
She has nine years of professional experience as noted in her profile.
What credentials and location apply?
Her credential is NCPS and she works in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
Can international clients book sessions?
International clients are not currently accepted.
How much do sessions cost?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with Joanna?
Select the Start Therapy button, complete a short matching questionnaire, and schedule according to therapist availability.
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